This Privacy Policy describes how SAAR Home Appliances (“we”, “us”, “our”) operating the website https://trumate.in/ (the “Site”) collects, uses, discloses, and protects the personal information of visitors and customers. By accessing or using the Site you accept the practices described in this Privacy Policy.
1. Company & Contact Details
Business name: SAAR Home Appliances
Website: https://trumate.in/
Email: info@trumate.in
Registered / Service address: Plot No. 155/354-355, Pooth Khurd, Delhi – 110039, India
City for governing purposes: Noida
For questions about this policy or to exercise your data rights, contact us at info@trumate.in.
2. Information We Collect
We may collect and process:
a) Personal information you give us: name, email address, postal address, phone number, billing/shipping information, payment details (processed by third-party payment processors), account credentials, and any other information you submit (e.g., queries, reviews).
b) Technical / usage data: IP address, browser and device data, pages viewed, referring/exit pages, operating system, timestamps, cookies and similar tracking technologies, and analytics data.
c) Communications: records of your communications with our customer support or automated messages and preferences.
3. How We Use Your Information
We use personal data to:
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Provide, operate, maintain and improve the Site and services.
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Process orders, payments, shipping and related customer service.
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Communicate order status, updates, marketing (with your consent), and support messages.
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Personalize content, recommendations and offers.
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Monitor, detect and prevent fraud, abuse, security incidents and illegal activity.
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Comply with legal obligations and enforce our Terms.
4. Legal Basis (where applicable)
Where applicable under law, we process personal data based on your consent, to perform a contract with you (e.g., to fulfill an order), to satisfy our legitimate business interests (e.g., fraud prevention, site improvement), or to comply with legal obligations.
5. Sharing & Disclosure
We may share personal data with:
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Service providers: payment processors, hosting providers, analytics and email providers, delivery partners and customer support platforms, to perform services on our behalf.
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Business partners where required to fulfil orders (e.g., logistic partners).
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Legal authorities when required by law or to protect our rights, safety or property.
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Acquirers: in connection with a sale, merger, or reorganization (we will notify users where required).
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With your consent or at your direction.
We require third parties to use reasonable security measures and only process data for permitted purposes.
6. Cookies & Tracking
We use cookies and similar technologies (web beacons, local storage) to operate the Site, improve usability, remember preferences, enable features and for analytics/advertising. You may control cookies through your browser settings, but disabling some cookies may affect site functionality.
7. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, we will securely delete or anonymize the data.
8. Data Security
We adopt reasonable technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure—absolute security cannot be guaranteed.
9. International Transfers
Data may be processed or stored in India or in other jurisdictions where our service providers operate. We take steps to ensure appropriate safeguards where cross-border transfers occur.
10. Your Rights
Depending on applicable law you may have the right to:
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Access, correct or update your personal data.
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Request deletion or restriction of processing.
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Object to direct marketing.
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Request portability of your data.
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Withdraw consent where processing is based on consent.
To exercise rights, contact info@trumate.in. We may request identity verification before fulfilling requests.
11. Children
The Site is not directed to children under 18. We do not knowingly collect personal data from children under 18. If we learn we have collected such data, we will delete it promptly.
12. Changes to this Policy
We may update this Privacy Policy. Material changes will be posted on the Site with a revised “Last updated” date. Continued use of the Site after changes constitutes acceptance.
13. Contact
SAAR Home Appliances
Plot No. 155/354-355, Pooth Khurd, Delhi – 110039, India
Email: info@trumate.in
