Last updated: September 15, 2025
These Terms & Conditions (“Terms”) govern your access to and use of https://trumate.in/ (the “Site”) and the services offered by SAAR Home Appliances (“we”, “our”, “us”). By using the Site or placing an order you agree to be bound by these Terms.
1. Company & Contact Information
Business name: SAAR Home Appliances
Website: https://trumate.in/
Email: info@trumate.in
Address: Plot No. 155/354-355, Pooth Khurd, Delhi – 110039, India
Governing city / jurisdiction: Noida
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use the Site. By using the Site you represent and warrant that you meet these requirements.
3. Account Registration
Certain features may require an account. You agree to:
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Provide accurate, current and complete information.
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Maintain the confidentiality of your account credentials.
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Be responsible for all activity under your account.
Notify us immediately of any unauthorized use.
4. Orders, Pricing & Payments
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Product descriptions, prices, and availability are provided on the Site. We reserve the right to correct errors and to refuse or cancel orders for any reason (including pricing errors).
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Prices are in Indian Rupees (₹) unless otherwise stated and exclude applicable taxes, shipping or handling charges, unless explicitly indicated.
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Payments are processed via third-party payment gateways; we do not store your full card details.
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By submitting an order you authorize us (or our payment processors) to charge the payment method you provide.
5. Shipping & Delivery
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Shipping timelines and charges vary by product and destination. Delivery estimates are indicative and not guaranteed.
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Risk of loss or damage passes to you as per the shipping/delivery terms specified at checkout or carrier terms.
6. Returns, Cancellations & Refunds
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Return, cancellation and refund policies are set out on the Site and at the point of sale. Please refer to our Returns Policy for specific procedures and eligibility.
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Refunds, where applicable, are subject to verification and may take a reasonable processing period.
7. Intellectual Property
All content on the Site (text, images, logos, designs, software) is owned or licensed by SAAR Home Appliances and protected by applicable IP laws. You may not copy, distribute, modify, or create derivative works without our prior written permission.
8. User Content, Reviews & Submissions
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If you post reviews, comments, photos or other content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish and display such content in connection with the Site and marketing.
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You represent that you own or have the right to submit the content and that it does not violate any law or third-party right.
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We reserve the right to remove or refuse any content at our sole discretion.
9. Prohibited Conduct
You agree not to:
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Use the Site for unlawful purposes or to infringe others’ rights.
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Introduce malware, spam, or otherwise interfere with the Site.
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Attempt to access restricted parts of the Site or other users’ accounts.
Violation may result in suspension or termination of access.
10. Disclaimers
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The Site and all content are provided “as is” and “as available” without warranties of any kind, express or implied.
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We do not guarantee uninterrupted, error-free, secure operation or that product descriptions are fully accurate.
11. Limitation of Liability
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To the maximum extent permitted by law, SAAR Home Appliances and its affiliates will not be liable for indirect, incidental, special, exemplary or consequential damages arising from your use of the Site.
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Our aggregate liability for any claim arising out of or in connection with these Terms shall not exceed the amount paid by you for the relevant product or service, or ₹5,000 (five thousand rupees), whichever is higher.
12. Indemnity
You agree to indemnify, defend, and hold harmless SAAR Home Appliances, its officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from your use of the Site, your violation of these Terms, or your infringement of any third-party rights.
13. Termination
We may suspend or terminate access to the Site for any user at any time for violation of these Terms or for any conduct we reasonably believe harmful to other users or our business.
14. Changes to Terms
We may update these Terms from time to time. The “Last updated” date will reflect the most recent revision. Your continued use of the Site after changes means you accept the new Terms.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India.
16. Severability
If any provision is held unlawful or unenforceable, that provision will be severed and the remaining provisions will remain in full force.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other policies posted on the Site, constitute the entire agreement between you and SAAR Home Appliances concerning the Site.
18. Contact Us
SAAR Home Appliances
Plot No. 155/354-355, Pooth Khurd, Delhi – 110039, India
Email: info@trumate.in
